Terms & Conditions

A deposit of 25% of the price is payable when you complete and accept the contract. We reserve the right to reject any purchase order. In the event that we have processed your payment but are unable to fulfil your order for whatever reason, we shall notify you as soon as practicable and refund your deposit.
If you wish to cancel your order and receive a refund of your deposit, you must notify us before the survey is conducted.
Once the survey has been carried out, you will be committed to placing your order for the goods. If you want to change any of the details on the purchase order, you must notify us in writing within two working days of the survey. A further “stage payment” of 25% is due once the survey has been carried out. The remaining balance payment is due on the day of installation. Unless payment of the price is received pursuant to the conditions above, we shall not be obliged to deliver or install any of the goods. If the balance payment is not paid as per the above, we reserve the right to pass your indebtedness to a third-party debt recovery agency. Late payment will result in the loss of the guarantees.


All delivery and/or installation dates are estimates only, and time shall not be of the essence for delivery of the goods or carrying out installation services. Any delay shall not constitute grounds for termination or cancellation of the order.
these conditions. Where we estimate a delivery and/or installation date(s) in advance, we will make reasonable efforts to deliver and/or install at that time. If we need to change the proposed delivery and/or installation date, we will contact you in advance, but we reserve the right to change the installation date at any time on notice, and we will not be liable for any costs or damages if the time agreed has to be rearranged.
If manufacturers deliver products that have been damaged or incorrectly manufactured to your specifications, we will raise a service request form and ask them to rectify. As a distributor, Hainault Home Improvements Ltd. cannot be held liable for any damages or incorrect units delivered.
You are solely responsible for ensuring that the supply and installation of the goods comply with council regulation, government direction, or local or other authority, and that you have lawfully obtained every necessary licence, permit, or authority required in connection with these conditions. If you do not have the necessary permits, licences, and consents, we may terminate the purchase order.


Once you have paid the price and all other monies (if any) due pursuant to these conditions, you will be entitled, subject to this condition, to the benefit of a “guarantee” in respect of certain goods as follows:
Goods supplied benefit from: a ten (10) year guarantee in respect of frame products; a five (5) year guarantee in respect of glass products, with the exception of oversized glass and units, which will benefit from a one (1) year guarantee; and a one (1) year guarantee in respect of moving parts (locks and hinges). Five (5) year guarantee in respect of dark wood and oak grain finish composite doors Goods are guaranteed against all defects in materials provided as follows:
All moving parts (locks and hinges) must be lubricated at least once a year to ensure they work, as in dusty or extreme conditions, intensity should be increased. Excess oil must be removed, along with any debris or dirt. Maintenance for white and woodgrain finishes (UPVC) needs to be wiped clean with proprietary brands of domestic cleaners that are specified as suitable for UPVC surfaces. Abrasive formulas and those containing bleach must be avoided. Should Routine cleaning and normal cosmetic and mechanical wear and tear are not covered under the terms of this guarantee.
Glass and energy-efficient coatings are soft materials. Optical quality (and any minor marks) are guaranteed to comply with the visual standards as laid down by the Glass and Glazing Federation.
Goods supplied to commercial , rental properties and supply only carry a 12-month parts and labour guarantee only. The guarantees set out above do not cover damage, fault, or breakage caused by neglect, excessive force, or failure to properly maintain the goods as set out above. To enable us to claim against the manufacturer and/or rectify a fault before damage is caused, you must inform us as soon as practicable and, in any event, within no longer than seven (7) days from the date on which you first became aware of the fault.
Goods provided as replacements under the guarantee will be subject to the original guarantee period. The guarantees only stand from the original date and not the date any replacement was installed or supplied. Due to the length of guarantees offered, we cannot guarantee that any part being replaced will match the faulty item being replaced, but where possible, we will try to match items like for like.
This guarantee is non-transferable should you sell your property.



We will repair any physical damage that we directly cause to plaster (within 150mm of newly installed goods) (providing the existing fabric is in sound condition), floor, rendering, or brickwork immediately surrounding any window or door. However, we cannot guarantee to match the colour of bricks or mortar used in the original property.

We do not carry out any painting or decorating to property. Repair and decoration of the internal and external surfaces remain your responsibility. We accept no responsibility for any damage resulting from structural or other defects in the property on which the installation is carried out. If requested by you, we will endeavour to relocate cables that have been drilled through window frame systems; however, we accept no responsibility for any damage resulting from carrying out such work. We do not carry out an emergency call-out service. Service calls will be booked at the next available time and date. If the situation arose where an emergency locksmith was needed, the customer would need to contact home insurance for any reimbursement. This warranty does not cover other tradesmen working on windows, doors, or any products supplied by Hainault Home Improvements Ltd. Unless otherwise stated in writing, you are responsible for the removal and replacement of curtains, blinds, and pelmets; the lifting and refitting of carpets; and the repositioning of telephone or burglar alarm fittings to enable the goods to be installed. If you instruct us to remove and/or re-erect blinds or curtains, we will take reasonable care when doing this, but any such works are taken at your risk, and we shall not be responsible for the operation or condition of the blinds and/or curtains once fitted and/or stored. Existing doors, windows, and frames being replaced will be cleared from the site unless you ask our surveyor otherwise on his initial visit. We do not guarantee that we can remove these so that they may be reused elsewhere. In any event, we will not be liable for any loss you suffer if we have to attend the site for us to carry out remedial work. We will not be responsible for your costs for taking time off from work and/or social activities while work is undertaken.


No warranty whatsoever is given by us as to the elimination of condensation, mould, or dampness, and we shall in no circumstances be liable in respect thereof.
Except as expressly provided in these conditions, all warranties, conditions, or other terms implied by statute, trade, custom, or common law, including warranties or conditions as to quality, description, or fitness for purpose, are excluded to the fullest extent permitted by law. We shall not under any circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit or any indirect or consequential loss arising under or in connection with these conditions. We shall not under any circumstances be liable for the damage from rain and water egress to a persons property or contents. It may be the case that when we, our employees visit the site, we or they do not communicate directly with you but instead liaise with a third-party individual who is carrying out work on your behalf, for example, a builder. In this event, any such third party will be considered your agent. If your agent takes delivery or installation of the goods, this will be equivalent to you taking delivery or installation. Any instructions we take from your agent on site will be deemed to be your instructions, and anything agreed with that agent will be binding on you as if you had done so yourself.


You permit us, free of charge or fee, the right to produce and use images (“Images”) of your installation and grant us a licence to use and reproduce the images (including on our website, social networking sites, and other online pages and sites that mention or promote us) in perpetuity.


We may add, remove or edit our Terms and Guarantees anytime. You agree to checking our Terms & Conditions and Guarantee Policies regularly.