A Hainault Home Improvements brandLast updated 2 November 2026
This notice explains what information Essex Composite Door Shop collects when you use this website or order from us, why, who we share it with, how long we keep it, and your rights.
Who we are
Essex Composite Door Shop is a trading name of Hainault Home Improvements Limited, registered company number 7875508, registered office 593-595 New North Road, Hainault, Essex, England, IG6 3XS. We decide how your information is used, which makes us the “controller” of it. Our registration number with the Information Commissioner's Office is ZC286226.
For anything in this notice, email hello@essexcompositedoorshop.co.uk or call 020 8559 9145.
What we collect, and why
| What | When | Why we use it | Our lawful basis |
|---|---|---|---|
| Your name, email address, phone number, installation address and postcode | When you save a door, ask for a quotation or place an order | To prepare your quotation, take your deposit, arrange your survey, and make and fit your door, and to contact you about it | To take the steps you ask for before a contract, and to carry out the contract |
| The door you design: its choices, its picture and your quotation (the quotation includes your address) | Same | Same | Same |
| Your postcode on its own | When you use Check my door | To check that we cover your area and work out the fitted price | To take the steps you ask for |
| Your deposit: the amount and the payment reference from SumUp | When you pay | To record your payment and keep our accounts | To carry out the contract, and the law on keeping tax records |
| Your cancellation, if you cancel online | When you send it | To process it | To carry out the contract, and your legal right to cancel |
| Your internet (IP) address | Every visit | To keep the shop safe, for example to slow down someone sending floods of requests. We keep it only as a scrambled value, for one day | Our legitimate interest in keeping the shop secure |
| Your cookie choice, and analytics and marketing cookies | See Cookies below | See Cookies below | Your consent, which you can change at any time |
Card details are typed into SumUp's own payment page. We never see or store them.
The contact form sends nothing itself: it opens an email to hello@essexcompositedoorshop.co.uk in your own email app, and we receive only what you choose to send.
The door designer on our Design page is WindowCAD's. If you fill in its form, what you enter goes to WindowCAD and to us by email.
Phone calls to us may be recorded.
Who we share it with
We never sell your information. We share it only with:
| Who | What for | What they receive |
|---|---|---|
| SumUp | Taking your deposit | What you type on their payment page, under their own privacy notice |
| Appening Now Limited | Building and running our website and order system for us | Everything the order system holds, only to run it for us |
| Vercel | Hosting this website; requests carrying your details are handled in London | Your details as they pass through |
| Railway | Running our order system and its database, in the Netherlands, with its backups | Your stored details |
| Cloudflare | Keeping encrypted copies of our order database, in the EU, so it can be restored | An encrypted copy |
| Zoho (ZeptoMail) | Sending our order emails, from its EU service | Your name, email address and the email we send you |
| SiteGround | Hosting our email, hello@essexcompositedoorshop.co.uk | Copies of order emails and anything you email us |
| Trustpilot | Showing our reviews on browsing pages | Your IP address while the reviews load. Nothing is stored on your device |
| WindowCAD, and Microsoft for its fonts | The door designer on our Design page | Your IP address, and what you type into its form |
| Google and Meta | Analytics and advertising, only if you accept those cookies | See Cookies below |
| FENSA | Registering your door's installation and issuing its FENSA certificate | Your name, the installation address, what was fitted and when |
| HomePro | Setting up your 10 year insurance backed guarantee | Your name, the installation address, what was fitted, when, and the price |
| HMRC and our accountants | When the law requires it | Only what they need |
Inside our business, your order appears on our own staff system so we can arrange your survey and fitting.
Some of these companies are based in, or use services in, the United States. Where your information leaves the UK, it is protected by the safeguards UK law requires.
How long we keep it
| Information | How long |
|---|---|
| A door you saved but did not order | 12 months after you last saved it |
| A quotation that was not paid, or a checkout you did not finish | 12 months after it was issued |
| An order you paid a deposit on, including one later cancelled or refunded | 10 years after the end of the financial year in which you paid the deposit, the length of our guarantee; this also covers the 6 years we must keep tax records |
| Copies our order system keeps of the emails we send you | 90 days |
| Your internet address, for the shop's security | 1 day, and only as a scrambled value |
| Your cookie choice, in your browser | 6 months, then we ask again |
| Deposit values sent to Google | 30 days, for retries; they hold no personal information |
| Backups of our order database | Hourly copies for 32 days, then one a month for 12 months, so anything we delete has left every backup within 12 months |
Google Analytics keeps its data for the period set in our account. The other companies above keep information under their own notices.
Your rights
You can ask us for a copy of the information we hold about you, to correct it, to delete it, to limit how we use it, to object to how we use it, or for a copy to take elsewhere. You can withdraw your cookie consent at any time from Cookie settings. Email hello@essexcompositedoorshop.co.uk or call 020 8559 9145; we reply within one month. If you ask us to delete your details, we remove them within that month, except what a paid order must keep for its 10 years.
If you are unhappy with how we have used your information, please tell us first. You can also complain to the Information Commissioner's Office: ico.org.uk, or 0303 123 1113.
Changes to this notice
When what we collect or who we share it with changes, we update this notice and the date at the top.
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website